Insights & Trends
Insurance | Workplace Benefits
Information Center Briefs | Quick Queries

Insights & Trends
Insurance | Workplace Benefits
Information Center Briefs | Quick Queries
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LOMA members shared their approaches to new-hire training in their contact centers.
Explore insurance call centers' productivity targets and quality goals, including average speed to answer, abandon rate and average chat talk time.
Quick Query, Compensation Cycles, Compensation Committee, July 2025.
Quick Query, Availability of Annuities in 401(k)s, Benefits Committee, July 2025.
Quick Query, Company Culture Training, Learning & Development Committee, July 2025.