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26.05 - 6 - Improving Business Results Through Claims Integration

Author

Kimberly A. Landry
Associate Research Director, Workplace Benefits Research
LIMRA and LOMA

Figure 1. How Do Employees Feel About Claims Integration?

Based on employees enrolled in insurance benefits through their workplace.

Source: LIMRA consumer data (unpublished), January 2026.

Figure 2. Most Frequent Approaches to Claims Integration

Data represents the number of carriers using each approach. Companies identified their one most frequent type of claims integration for each scenario. Based on companies that offer each specified product integration; number of respondents varies by row.

Source: Claims Integration in Workplace Benefits, LIMRA, 2026.

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