2019 Life Insurance Conference
What's Next? Setting the Agenda for Life
April 1, 2019 April 3, 2019
Baltimore Marriott Waterfront, Baltimore, MD
Jointly hosted by LIMRA, LOMA, SOA and ACLI
Professionals involved in the development, operations, marketing, distribution, technology or administration of life insurance products.
Insurance company leaders have a lot on their plates.
They are concerned with over-regulation, the speed of technological change,
changing customer behavior and competition from new market entrants. Essentially,
the entire insurance business model is being disrupted. How do you stay ahead
of the curve?
There are many variables that
are not within the industry’s control. But how effectively insurers anticipate,
prepare, and adapt to their shifting circumstances, both strategically and
operationally, is well within their control, and can help differentiate them in
the market.
The companies that develop a meaningful competitive
advantage will design and implement digital platforms that can handle
disruption. They will build scalable systems, deliver an end-to-end customer
experience, and change their business models which will help them improve how they go to market.
Attend the 2019 Life Insurance Conference to network
with your peers and leading industry experts as we look at the key trends that
will shape our future and set the agenda for Life.
This premier conference offers more than 30 workshops
on topics including product innovation, distribution, markets, technology,
administration and regulation. This is your opportunity to join the crucial
dialogue.
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Brandon Carter, CLU, ChFC, CFP
Chairman and President
USAA Life Insurance Company
Brandon Carter oversees USAA’s strategy and operations for product management, actuary, distribution, underwriting, servicing and claims. He is leading the strategy to digitally transform the health, life and investment business, and is focused on preserving USAA’s legendary service and commitment to its 12 million members, while maintaining employee well-being and financial strength. Carter joined USAA in 1997. Over the years, he excelled into multiple executive leadership positions focused on sales, service and general management oversight. Carter serves on the Board of Directors for the American Council of Life Insurers and is Vice-Chair of the LL Global Board of Directors.
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Al Chiaradonna
Senior
Vice President
SEI Investments
Al Chiaradonna is on the executive management team for financial services firm, SEI Investments. A true leadership expert, he has run businesses ranging from start-ups to billion-dollar enterprises, and has worked on strategy for numerous Fortune 500 companies. Chiaradonna is passionately committed to evolving the workplace of tomorrow and fully embraces concepts like work-life integration and the growing need for employee value propositions. For over 18 years, he has taught other executives as an adjunct professor at Villanova University for the Executive MBA Program. An active member of his community, Chiaradonna serves on several boards and is co-founder of the nonprofit organization, Project Gumball.
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Jennifer Golbeck, Ph.D.
Director
of the Social Intelligence Lab
University of Maryland, College Park
A world
leader in social media research and communication, Jennifer Golbeck shares ways
to best leverage the vast array of available social data. Her research focuses
on analyzing and computing with social media and creating usable privacy and security
systems.In addition to her work as a professor at the University of
Maryland, Golbeck writes for top online news organizations, including Slate and The Atlantic, and frequently appears on NPR and commercial talk
radio. Her TED talk was named one of the most powerful talks of 2014.
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David Levenson, DBA, CFA, FSA
President and Chief Executive Officer
LIMRA, LOMA, and LL Global
David Levenson is responsible for leading the world’s largest association of life insurance and financial services companies, representing more than 1200 financial services companies across 60 countries. Most recently, he was a principal at Edward Jones and served on its management committee from 2015-2018. Levenson was responsible for all products distributed through its network of 17,000 advisors in the U.S. and Canada. Prior to joining Edward Jones in 2012, he was president of wealth management at The Hartford Financial Services Group, responsible for the firm’s individual annuity, individual life, mutual fund and retirement plan businesses.
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Susan K. Neely
President and Chief Executive Officer
American Council of Life Insurers
Susan Neely leads the American Council of Life Insurers (ACLI), the nation's foremost trade association dedicated to providing products and services that contribute to Americans' financial and retirement security. She drives public policy and advocacy on behalf of ACLI’s member companies that represent 95 percent of industry assets and serve 90 million families. Neely has long been recognized as a leading voice in public policy and advocacy in Washington, D.C. She served as special assistant to President George W. Bush and helped create the U.S. Department of Homeland Security (DHS), and later became the first DHS Assistant Secretary for Public Affairs. Neely has been named Trade Association CEO of the year by two different national organizations.
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Dave Rengachary, M.D.
Senior Vice President and Chief Medical Director,
U.S. Mortality Markets
RGA
Prior to joining RGA in 2013, Dr. Dave Rengachary was a general neurologist in practice at Missouri Baptist Medical Center where he also served as medical director for their Primary Stroke Center He is the primary author and editor of the Washington University Neurology Survival Guide. Rengachary serves on the board of directors of Memory Home Care Solutions, dedicated to Alzheimer’s patient and caregiver support. He is a past President of the Midwestern Medical Directors Association, Deputy Director of the Longer Life Foundation, Medical Consultant for the Academy of Life Underwriting, and a member of the Educational Committee of the American Academy of Insurance Medicine.
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Kirsten Schowalter
Author and Founder
Aging Courageously
Kirsten Schowalter is the author of the memoir, In My Own Skin, and the founder of Aging Courageously, an online community and business which inspires and strengthens you to make your dreams real at EVERY age. Her work often focuses on times of change, and how to restore your sense of self within your life and community. Schowalter draws expertise from writing and publishing personal stories, and her training in mindful movement and dance, Spanish, and demography/population studies. Her work has been featured in newspapers and magazines nationwide.
Registration Fees
Early Registration Rates (Register by March 6, 2019)
LIMRA, LOMA, SOA and ACLI Members: $1,285
Non-members: $1,925
Standard Rates (Register after March 6, 2019)
LIMRA, LOMA, SOA and ACLI Members: $1,485
Non-members: $2,125
Refund Policy
All cancellations and refund requests must be received in writing. These requests carry a $100.00 U.S. administrative charge. Full refunds minus the administrative fee will be granted on written requests received no later than ten business days before the meeting. No refunds will be granted if the request is received within ten business days of the meeting. If for any reason a meeting is cancelled, Conference Organizers will refund the total registration fee. However, Conference Organizers will not be responsible for any travel, hotel accommodations or other costs incurred. Cancellation requests should be submitted in writing to meetings@loma.org
Group Discount
If five (5) or more individual employees from the same member company register for this meeting, each individual registrant may take advantage of a group registration discount of $100 by entering the promo code GROUP100. Individuals using this registration option must register at the full conference registration fee. Presenter registrations and individuals utilizing any other discounts do not qualify towards the required five registrant per company minimum. Please note that if a registrant's company does not ultimately meet the aforementioned eligibility criteria (e.g. there are fewer than five registrants from a company who paid the qualifying full conference fee), registrants will receive a notice of any balance due based on the difference between the regular applicable rate and the group discounted rate.
MONDAY, APRIL 1, 2019
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11:00 am - 6:30 pm
REGISTRATION
2:30 pm - 3:00 pm
MEET AND GREET
Join us as the conference begins to meet and greet peers while you share ideas and common experiences.-
3:00 pm - 4:00 pm
CONCURRENT SESSIONS
1.1 Legislative and Regulatory Update
Alane Dent, Senior Vice President, Federal Relations, ACLI
Bruce Ferguson, Senior Vice President, State Relations, ACLI
This session will provide the latest update on key regulatory and legislative issues affecting the life insurance market. Regulatory and legislative changes are occurring at a rapid pace, and the life insurance industry continues to be in the crosshairs of many of these activities. This session will focus on updates from the federal and state perspectives. Issues to be touched on include guaranty association assessments, fiduciary rule/best interest standard of care, retirement savings, regulatory views, and activity on innovation and cybersecurity.
1.2 Advancements and Opportunities in Life Insurance Underwriting
Zach Pugh, Haad of Life and Health U.S. Underwriting, Swiss Re
Jennifer Richards, Vice President, New Business, MassMutual
Underwriting is perhaps the most critical activity undertaken by a life insurance company. As societal trends evolve, combined with increasing abundance of new applicant information from electronic health records and other sources, it is becoming possible to underwrite life insurance more accurately, quickly and in a cost effective manner. Attendees in this session will learn how societal trends and the abundance of information are impacting how life insurance is underwritten.
1.3 Information to Save Your Life . . . Insurance Marketing
Maggie Leyes, Senior Vice President of Content, Life Happens
James Scanlon, HIA, Senior Research Director, LIMRA
Consumers receive a barrage of marketing messages every day. To capture their attention, financial marketers need to deliver compelling and relevant content. Findings from the 2019 Insurance Barometer study can help marketers develop the content that breaks through the congestion and reaches the consumer. Study co-sponsors, LIMRA and Life Happens, share insights into the mindset of today’s financial consumer. The presentation includes examples of communications developed by Life Happens to inform and educate the public about life insurance.
1.4 Recent Trends in Life Insurance Policyholder Behavior
Marianne Purushotham, FSA, MAAA, Corporate Vice President, LIMRA
Maureen Shaughnessy, FSA, MAAA, Research Actuary, LIMRA
R. Dale Hall, FSA, MAAA, CERA, CFA, Managing Director of Research, Society of Actuaries, Moderator
Preparing for PBR? Looking for benchmarks for life insurance key risk assumptions other than mortality? This session will highlight the most recent data on lapse/surrender activity for life insurance products, including level term and joint life, as well as the results of an inaugural universal life premium persistency study.
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4:00 pm - 4:15 pm
BREAK
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4:15 pm - 5:15 pm
CONCURRENT SESSIONS
2.1 Beyond Steps — Wearables and Insurance
Joanna Rogers, Vice President and New Solutions Program Manager, Swiss Re
Insurance underwriting today is based on one point in time, providing little value to the customer and limited future value to insurers. Wearable technology offers the ability to leverage physiological data, not just for the purpose of initial underwriting, but also throughout the lifespan of the policy. Swiss Re is studying the value of data from today’s devices, as well as future medical-grade devices, in order to help insurers understand and integrate these devices into their operations and customer offerings. Attend this session to learn how to leverage data from wearable technology and view the capabilities these devices will bring to our industry in the future.
2.2 The Secrets to Life Insurance Sales Success
Dennis Martin, FSA, FCIA, MAAA, President, Individual Life and Financial Services, OneAmerica Financial Partners
Achim Schwetlick, Senior Vice President, Business Innovation Group, National Life Group
Life insurance sales growth for the industry has been modest at best over the last several years. But while industry results have been lackluster, some companies have beat the odds and achieved strong growth year after year after year. How do they do it? At this session, two life insurers will share the secrets to their success in reaching significant sales growth milestones.
2.3 Innovation Experience
Eric Sondergeld, ASA, CFA, Corporate Vice President, LIMRA
Are you using innovation to improve what you do? Come see where you stand . . . literally. At this lively session, LIMRA will briefly share research on the state of innovation in the industry. Then it’s your turn. Using simple innovation tools you can learn on the spot, you’ll team up with others in the room to solve an innovation challenge. Along the way, you’ll learn some tips and techniques you can take back to use with your own team.
2.4 A Changing Game: “Best Interest” in a Post-DOL Rule World
John Deitelbaum, Senior Vice President and Deputy General Counsel, MassMutual
Bruce Ferguson, Senior Vice President, State Relations, ACLI
Carl Wilkerson, Vice President and Chief Counsel, Securities, ACLI, Moderator
While the Department of Labor’s fiduciary rule is officially gone, the idea of a "best interest" standard lives on in the marketplace and in several unfolding regulations — from the U.S. Securities and Exchange Commission, to the NAIC, and to individual states. This panel will explore the complexities of the converging regulatory developments, and how they could affect the industry’s sales force in the coming years.
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5:15 pm - 6:15 pm
WELCOME RECEPTION
TUESDAY, APRIL 2, 2019
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7:00 am - 5:00 pm
REGISTRATION
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7:00 am - 8:00 am
CONTINENTAL BREAKFAST
8:00 am - 8:25 am
GENERAL SESSION
Remaining Relevant in a Changing World
David Levenson, CFA, FSA
President and Chief Executive Officer
LIMRA, LOMA, and LL Global
Susan K. Neely
President and Chief Executive Officer
American Council of Life Insurers
8:25 am - 9:15 am
GENERAL SESSION
Exciting New Medical Frontiers: Are You Prepared?
Join us for this important exercise — utilizing a 5 to 10 year horizon, we will identify the top trends in medicine which are predicted to have a transformative impact on our industry. Each trend will be viewed through the lens of separating promise from reality and exploring how each trend might impact the broader life insurance industry.
9:15 am - 10:15 am
GENERAL SESSION
Datashock: Artificial Intelligence, Connectedness, and Readying for the Big Data and Social Future
The future is going to be driven by Artificial Intelligence (AI). Huge power lies in smart algorithms combined with big social data to track behavior and develop new insights into customers and what they want. How could these insights alter long-standing practices in the life insurance industry? Where do business opportunities lie in leveraging new technological capabilities, and how can organizations prepare for these changes? Golbeck will explain how new computational techniques are revealing hidden traits of millions of people online, and how this impacts the future of our business.
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10:15 am - 10:45 am
REFRESHMENT BREAK
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10:45 am - 11:45 am
CONCURRENT SESSIONS
3.1 Partnering for Success
Michelle Samuel, Vice President, Digital Experience/Customer Experience, Prudential
Craig Simms, Senior Vice President and Chief Marketing Officer, Vantis Life
Life insurers seeking to make an impact on the underinsured mass market are looking to strategic distribution partnerships to help broaden distribution in this market. Often these partners have access to a specific target market, have built unique technology experiences, or have a combination of attributes that the insurer is not willing or able to create internally. Vantis Life’s relationship with Fabric is one example of a traditional life insurer partnering with an Insurtech innovator for the benefit of both organizations. Prudential’s partnership with BabyList now enables the ability to crowdfund a life insurance solution for expecting parents directly from a baby registry. Both Vantis and Prudential continue to seek partners to expand their reach in underserved markets.
3.2 Life PBR: Lessons Learned and the Road Ahead
Reanna Nicholsen, FSA, MAAA, Corporate Vice President and Actuary, New York Life
Chris Whitney, FSA, MAAA, Principal, Oliver Wyman
Ximing Yao, FSA, MAAA, Vice President and Actuary, Prudential
Life PBR is upon us, with less than a year before the optional phase-in period ends and implementation is mandatory. Significant work remains as PBR implementations are back-loaded for all but a handful in the industry. With all this activity, it is important to step back and skillfully manage all areas impacted. This session will provide an overview of Life PBR, anticipated impacts to various parts of the business, and give the audience insights into lessons learned and challenges faced from early adopters.
3.3 Genetic Testing — Friend or Foe of Insurers?
Yommy Chiu, Head of Life and Health Research and Development, Swiss Re
Genetic testing is on the rise. Recent research showed that genetic testing increased by 75 percent in 2017. Advancement in medical technology in recent years has created both opportunities and challenges for the life insurance industry. Perhaps none more so than the massively increasing availability and affordability of genetic testing to consumers. Increased clinical offerings allows for predictive genetic testing to estimate future disease, preventative care, and better management of health outcomes. What are the implications for customer buying behavior and inforce management? What's going on in the regulatory space? Join this session and make your own decision about the benefits or risks of genetic testing.
3.4 Robotic Process Automation — From Ideation to Implementation
Samantha Chow, Senior Analyst, Aite Group
Anand Logani, Senior Vice President, Life and Annuity, EXL
Tom Martorana, Senior Vice President, Operations and Chief Transformation Officer, CUNA Mutual
As adoption of robotic process automation (RPA) continues to evolve in the life insurance industry, it is important for RPA to be deployed with a goal to drive efficiency in a cost effective manner. This session will provide examples of effective RPA deployment in life insurance and the types of processes ripe for RPA implementation. Attendees will also gain insight on how to develop an effective and efficient RPA strategy from ideation to implementation.
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11:45 am - 1:15 pm
LUNCHEON
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1:15 pm - 2:15 pm
CONCURRENT SESSIONS
4.1 Recent Trends in the Life Insurance Market
Lauren Cross, FSA, MAAA, Assistant Vice President and Actuary, John Hancock Financial Services
Paul Fedchak, FSA, MAAA, Principal and Consulting Actuary, Milliman
This session will provide an overview of recent trends in the U.S. life insurance market, including sales trends, product design trends, underwriting trends, regulatory issues, etc. Panelists will discuss opportunities and issues presented by current life insurance products. Attendees of this session should obtain a better understanding of the life insurance landscape and where they stand relative to their peers and competitors.
4.2 Consumer Privacy in the Wake of a Data Backlash in the Digital World
Jigar Gandhi, Associate, Faegre Baker Daniels LLP
Michael Gugig, Vice President, State Government Relations and Associate General Counsel, Transamerica Life Insurance Company
Al Redmer, Jr., Commissioner, Maryland Insurance Administration
Kate Kiernan, Vice President and Chief Counsel, Insurance Regulation, ACLI, Moderator
This session will explore the dramatic upheaval in the
privacy landscape since the passage of the E.U. General Protection Regulation
and the California Consumer Privacy Act of 2018. How are insurers and
regulators affected by the data privacy backlash facing the digital
world?
4.3 System Conversions: Square Pegs in a Round Hole . . .
Bill Mehilos, FSA, MAAA, Consulting Actuary, Milliman
Curt Clingerman, FSA, MAAA, Consulting Actuary, Milliman, Moderator
The life insurance industry has seen an increased focus on technology due to the influence of investment firms, InsurTech, and other companies all competing for the same revenue. This pressure is pushing traditional companies to improve the customer’s experience through new and improved technology which can require new administrative platforms. The question becomes what to do with the aging and outdated systems. This session will feature a panel that has worked through these challenges and can provide insight to those who are currently in the process or exploring system conversion projects.
4.4 Gaining Experience with Customer Experience
Todd A. Silverhart, Ph.D., Corporate Vice President, LIMRA
Customer experience continues to receive attention as it increasingly becomes a coveted source of business differentiation. Efforts in the life insurance industry continue to evolve, as carriers address challenges unique to our industry. This session will combine a discussion of LIMRA research focused on how life insurance companies are approaching customer experience with a case study of a life carrier’s specific efforts.
4.5 Technology Trends in Life Insurance
John Barr, Senior Analyst, Life, Annuity, and Health, Celent
Samantha Chow, Senior Analyst, Aite Group
Chris Eberly, Vice President of Research and Consulting, Novarica
The life insurance industry will continue to be technology driven. Will AI, robotics and blockchain be among the driving technology trends to reshape the life insurance industry, or is there a rising tsunami of other technology solutions which may propel a quantum change and revolutionize the life insurance industry? Will IT solutions enable the business to innovate, or will business demand more innovative technology? This session will feature an overview the technologies and trends such as artificial intelligence, blockchain, robotics and others that are re-shaping the technology agenda for the future.
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2:15 pm - 2:30 pm
BREAK
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2:30 pm - 3:30 pm
CONCURRENT SESSIONS
5.1 Fraud and Life Insurance — This Will Keep You Up at Night
Fraud in the financial services industry is a multi-billion dollar industry . . . and growing! Life insurance is not exempt, with industry fraud evolving from agent and claim fraud to social engineering and account takeover. Presenters from leading insurance companies will provide an overview of fraud trends in the life insurance industry, ranging from traditional types of fraud to schemes perpetrated by 21st century fraudsters. Attendees will gain insight on the types of fraud the industry is experiencing as well as tips on how to identify and avoid various fraud schemes.
5.2 Digital Reality: Digital Distribution Meets Life Product Development
Shiela Companie, FSA, MAAA, Chief Life Actuary, Amica Life Insurance Company
Scott Grandmont, CLU, FALU, FLHC, FLMI, Vice President, Underwriting Solutions, RGAX
Are you ready for the digital age? Come hear how innovation is happening in product development as companies move into a digital world of distribution. This session will allow attendees to learn from those who have developed digital strategies and to understand how new product development has been launched in months and not years.
5.3 Image Matters
Jennifer Douglas, Research Director, LIMRA
Eric Sondergeld, ASA, CFA, Corporate Vice President, LIMRA
For an industry that essentially exists to do good by helping people manage their financial lives, it’s important for people — in turn — to feel good about the industry. During this session, LIMRA researchers will present findings from consumer research that defines the current image. They will also share industry member perspectives on the desired image and actions that companies can take to collectively move the needle in the right direction.
5.4 Underwriting Technology Modernization and Trends
Kimberly Harris-Ferrante, Vice President and Distinguished Analyst, Gartner
Based on a survey of LOMA members, this session will explore strategies the life insurance industry is likely to pursue going forward to improve underwriting efficiency and accuracy. Attendees will learn about the driving business factors for underwriting modernization, impediments to modernization, and IT strategies likely to be employed in the life insurance industry from implementing best of breed underwriting systems to the use of artificial intelligence, robotic process automation, and potentially outsourcing underwriting.
5.5 InsurTech and Life Insurance
Joel Albarella, Senior Vice President and Head of NYL Ventures, New York Life
Elizabeth Carraro, Director, Digital Strategy and Partnerships, Securian Financial
Michael Kalen, CLU, ChFC, Chief Executive Officer, Covr Financial Technologies, Inc.
John Barr, Senior Analyst, Life, Annuity, and Health Insurance, Celent, Moderator
The phrase “InsurTech” denotes innovation, transformation, and disruption in the insurance industry. This session will examine how startup companies are changing the life insurance industry not only through technology but with regard to products and processes. This session will feature individuals discussing the status of InsurTech in the life insurance industry, its role, and providing insight on how it may continue to reshape the industry.
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3:30 pm - 4:00 pm
REFRESHMENT BREAK
4:00 pm - 5:00 pm
GENERAL SESSION
I Now Pronounce You Work and Life
Al Chiaradonna
Senior
Vice President
SEI Investments
Work is changing at fundamental levels: where we work, how we work, and who we work with (human or machine). Given these changes, how do we stay relevant in our careers, and as leaders? How do we balance our life and work? During this session, Al Chiaradonna will share his unique perspective on the evolution of work, what that means to you, and tips on how to navigate your own integrated journey of personal and professional growth. The session will provide guidance on how to manage your own career while also offering a framework that will allow you to take action, and begin your own journey towards thriving as leaders and individuals.
WEDNESDAY, APRIL 3, 2019
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7:00 am - 8:00 am
CONTINENTAL BREAKFAST
8:00 am - 8:15 am
GENERAL SESSION
How We Show Love
Kirsten Schowalter
Author and Founder
Aging Courageously
Nobody wants to expect the worst. But for Kirsten Schowalter and her family the worst case scenario found them. As she shares her inspiring story of how she and her family picked up the shattered pieces of their lives after a fatal car crash, Schowalter emphasizes how the life insurance industry helps us show our love for people we care about most.
8:15 am - 9:00 am
GENERAL SESSION
The Future of Life Insurance Experiences and Advice
Brandon Carter will share his perspective on why the life insurance industry must accelerate the use of technology to improve experiences for consumers and the evolving role advisors must play in a digitally led, holistic advice conversation.
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9:00 am - 9:30 am
REFRESHMENT BREAK AND EXHIBITOR RAFFLE
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9:30 am - 10:30 am
CONCURRENT SESSIONS
6.1 Product Innovation and Impact on Systems
Justin George, CISA, MCPM, Assistant Vice President, IT New Product Development, Lincoln Financial Group
Robert Turner, FLMI, ACS, Assistant Vice President, Application Development, Western & Southern Financial Group
As life insurance products evolve and become more innovative, so must the infrastructure and technology to support these products from underwriting and issue to administering the policies. Presenters in this session will provide insight into the necessity for product development and IT to collaborate to ensure new products can be deployed effectively and efficiently for a seamless launch of a new life insurance product from the IT perspective.
6.2 Who Will Buy and Who Can Sell? A Predictive Modeling Approach
Vikram Kamath, Director, Center of Excellence for Analytics, LIMRA
What drives people to buy individual life insurance? And what makes a good agent who can sell it to them? LIMRA’s Center of Excellence for Analytics has tackled these big questions using the power of data and predictive modeling. In this session, we explore the factors that influence customers’ life insurance purchase behavior, based on data we collected from life insurance shoppers. We also discuss the factors that influence agent productivity and retention, based on our analysis of agent-level data sourced from our member companies.
6.3 Innovating to Pursue Opportunities in the Women’s Market
Ande Frazier CFP®, CLU, ChFC, RICP, BFA™ CEO, Head of Vision and Brand, myWorth
Todd A. Silverhart, Ph.D., Corporate Vice President, LIMRA
Whether it is attracting them to be an advisor or client, women today provide a huge opportunity for insurers, yet there is a struggle to understand how to reach them and motivate them to act. Penn Mutual is pursuing that opportunity by building a consumer facing brand, myWorth, which provides education, tools, and resources for women. In this session, you will discover the pitfalls and keys to success in building an internal innovation lab to drive transformation and create sustainable sources of growth within a 171 year old insurance company.
6.4 Tax Reform: A Look at the Year After and What’s Ahead for the Future
Matthew MacMillen, Vice President, Head of Tax, Lincoln Financial Group
David Schulz, Senior Vice President and Chief Tax Officer, Transamerica Companies
Regina Rose, Senior Vice President, Taxes and Retirement Security, ACLI, Moderator
This session will cover what’s happened since tax reform on the tax issues facing life insurers, with particular emphasis on investment issues, including guidance from Treasury and IRS, and what companies should be thinking (and worrying) about for the future.
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10:30 am - 10:45 am
BREAK
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10:45 am - 11:45 am
CONCURRENT SESSIONS
7.1 The Digital Path to Purchase
Shannon Havener, Research Analyst, LIMRA
Mary Lesch, Associate Research Director, LIMRA
For 65 percent of consumers who shop for life insurance, the Internet is part of the process. What happens there? Are consumers finding what they want and need? And in the rapidly evolving and increasingly competitive digital landscape, are you finding them? This workshop will share new LIMRA research exploring the online shopping experience of today’s consumer.
7.2 Life Insurance Experience Redefined — Establishment Meets New
Nancy Casbarro, Vice President of Research and Consulting, Novarica
Greg Driscoll, Senior Vice President and Chief Information Officer, Penn Mutual
This session will feature perspectives on the life insurance industry from a 21st century life insurance company and a traditional life insurance company who are achieving success through reinventing the life insurance experience. This reinvention and innovation will transform the industry and is more than electronic apps, automated underwriting, and straight through processing. Attendees in this session will get a glimpse into the future as representatives from these companies offer insight on their innovative journey into the future.
7.3 Actuarial Professionalism: You Know It Don't Come Easy
James Miles, FSA, MAAA, Consulting Staff Fellow, Society of Actuaries
Professionalism as an actuary requires diligence and a concerted effort. It don't come easy. Are you all in as a professional? In this session, a combination of presentations, brief case studies, and audience discussions will be used to look at professionalism, what it takes to be a professional, and why it really matters.
7.4 Demystifying Artificial Intelligence in Insurance
Tom Scales, CLU, ChFC, FLMI, Head of Americas Life and Health, Celent
The goal of this session is to demystify AI to help attendees understand which technologies are considered AI in the life insurance industry. While AI may mean different things to different industries and different companies, the perception and level of investment in AI in the life insurance industry will be presented in this session. Scales will share insight on areas where carriers may successfully focus their AI efforts as well as barriers to success. Perhaps most important, this session will suggest steps companies should take to effectively launch an effective AI strategy.
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11:45 am
CONFERENCE ADJOURNS
If you receive any unsolicited or suspicious email or phone call about a hotel booking in conjunction with this meeting, our advice is not to click on it, but delete the email immediately. In the case of a phone call, never give out your credit card information. Our designated conference hotels will never call you unless you contact them first.
Baltimore Marriott Waterfront
700 Aliceanna Street
Baltimore, MD 21202
Reservations Phone: 1-877-212-5752 (Mention The Life Insurance Conference)
Online Reservations
Make your reservations by March 6, 2019 in order to receive the group rate of $235 single/double (plus applicable taxes). Requests after March 6 will be accepted on the basis of space and rate availability. Hotel rates will increase after the cut-off date, or when the meeting room block sells out, whichever comes first. Make your reservations early to receive our discounted rates.
