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2020 Life Insurance Conference

Exceeding Expectations

4/20/2020 - 4/22/2020
The Grand America Hotel, Salt Lake City, UT
REGISTER Venue Details


Who Attends

Professionals involved in the development, operations, marketing, distribution, technology or administration of life insurance products.


So much is said these days about enhancing the customer experience, “delighting” customers and delivering customer service that goes “above and beyond.” For large enterprises, particularly in the insurance industry, this focus on customer experience is fast becoming a key competitive differentiator.

It’s no longer feasible for insurance companies to flirt with the idea of customer centricity. Changing customer expectations are pushing for more personalized services, redefining value propositions and driving technological advancements. Empowered customers have upset the very nature of the insurance industry and are willing to shift loyalties to find what they want.

Customer expectations will increasingly focus on the service experience and a customizable service package. Customers are no longer satisfied with just having an insurance product; needs arise after the product has been bought and customers will increasingly emphasize the benefits they gain from their insurance solution. This change is already very clearly visible in how customers do business with us: they want a full-service package that is available at any time, any place.

In this kind of competition, the winner will be the service provider that is able to not only exceed customer expectations, but to demonstrate clearly to the customers the benefits they gain and, overall, to manage the flow of information available to its clientele as a whole.

Attend the 2020 Life Insurance Conference to network with your peers and leading industry experts as we look at the key trends that will shape our future and help us exceed expectations as an industry.

This premier conference offers more than 30 workshops on topics including product innovation, distribution, markets, technology, administration and regulation. This is your opportunity to join the crucial dialogue.


Early Registration Rates (By March 25, 2020):
LIMRA, LOMA, SOA or ACLI Member: $1,320
Nonmember: $2,640

Standard Registration Rates (After March 25, 2020):
LIMRA, LOMA, SOA or ACLI Member: $1,620
Nonmember: $3,240

Refund and Cancellation Policy
All cancellations and refund requests must be received in writing. These requests carry a $125.00 U.S. administrative charge. Full refunds minus the administrative fee will be granted on written requests received no later than ten business days before the meeting. No refunds will be granted if the request is received within ten business days of the meeting. If for any reason a meeting is cancelled, Conference Organizers will refund the total registration fee. However, Conference Organizers will not be responsible for any travel, hotel accommodations or other costs incurred. Cancellation requests should be submitted in writing to

Group Discount
If five (5) or more individual employees from the same member company register for this meeting, each individual registrant may take advantage of a group registration discount of $100 by entering the promo code GROUP100. Individuals using this registration option must register at the full conference registration fee. Presenter registrations and individuals utilizing any other discounts do not qualify towards the required five registrant per company minimum. Please note that if a registrant's company does not ultimately meet the aforementioned eligibility criteria (e.g. there are fewer than five registrants from a company who paid the qualifying full conference fee), registrants will receive a notice of any balance due based on the difference between the regular applicable rate and the group discounted rate.



Grand America Hotel

555 South Main Street
Salt Lake City, Utah, 84111

Hotel Reservations

If you receive any unsolicited or suspicious email or phone call about a hotel booking in conjunction with this meeting, our advice is not to click on it, but delete the email immediately. In the case of a phone call, never give out your credit card information. Our designated conference hotels will never call you unless you contact them first.

Reservations phone:
800-437-5288 (Mention Life Insurance Conference)

Make your reservations by March 25 to receive the group rate of $250.00 single/double (plus applicable sales taxes). Requests after March 25 will be accepted at the prevailing rate based on space availability.

Please note that hotel rates may increase after March 25, or when the meeting room block sells out, whichever comes first. Make your reservations early to take advantage of our group rate.

Sponsors / Exhibitors

Contact us to learn more:

Mary-Jo Adams

Senior Conference Coordinator


(860) 285-7798