The most progressive companies leverage technology and their digital programs as a means to upend the traditional paradigm. "The Digital Divide" and this paper provide insights on how to effectively bridge IT investment and business value delivery.

Lauren Klak, Ph.D.; Rahil Jogani; Kartik Sakthivel, Ph.D., MS-IT/MS-CS, MBA, PGC-IQ 10/16/2023
The most progressive companies leverage technology and their digital programs as a means to upend the traditional paradigm. "The Digital Divide" and this paper provide insights on how to effectively bridge IT investment and business value delivery.
The insurance industry has been going through an accelerated digital transformation over the past several years. An age-old problem across our industry is the ability to strike an effective balance between IT investment and creation of business value. Once considered as "IT costs", the industry now looks at this "spend" as an investment in their viability and vibrancy. There are certain levers that Business and Technology leaders can pull in order to potentially optimize their IT investment, while increasing the business value.
New tech-driven strategy requires four major shifts:
The time is now for carriers to shift how they strategically think about technology value and priorities and embed operational changes to enable this shift.
What do carriers need to know to improve the technology experience of agents?
This report explores how companies are leveraging digital solutions to adapt to changing realities and position themselves for future growth.
This report provides a benchmark for the current state of industry legacy systems and explores best practices for modernization success.
This paper offers a broad set of questions and considerations for organizations to keep top of mind in their technology journey, as they adapt to changing realities and position themselves for future growth.