What do carriers need to know to improve the technology experience of agents?

Kartik Sakthivel, Ph.D., MS-IT/MS-CS, MBA, PGC-IQ; Sanjay Kaniyar 10/18/2023
What do carriers need to know to improve the technology experience of agents?
One of the main challenges within the industry is our continued battle with legacy platforms. Carriers struggle to allocate the appropriate amount of time, money, and resources to platform modernization.
In partnership between LIMRA and LOMA, McKinsey & Company, and NAIFA, this survey provides best practices for modernization and visibility to carriers to help them improve the experience of their agents.
The most progressive companies leverage technology and their digital programs as a means to upend the traditional paradigm. "The Digital Divide" and this paper provide insights on how to effectively bridge IT investment and business value delivery.
This report explores how companies are leveraging digital solutions to adapt to changing realities and position themselves for future growth.
This report provides a benchmark for the current state of industry legacy systems and explores best practices for modernization success.
This paper offers a broad set of questions and considerations for organizations to keep top of mind in their technology journey, as they adapt to changing realities and position themselves for future growth.