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What do carriers need to know to improve the technology experience of agents?


One of the main challenges within the industry is our continued battle with legacy platforms. Carriers struggle to allocate the appropriate amount of time, money, and resources to platform modernization.

In partnership between LIMRA and LOMA, McKinsey & Company, and NAIFA, this survey provides best practices for modernization and visibility to carriers to help them improve the experience of their agents.

No part of any report may be reproduced or translated without written permission from LIMRA. Please contact Customer Service for further information.

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