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Transforming the Agent Experience Through Technology

Kartik Sakthivel, Ph.D., MS-IT/MS-CS, MBA, PGC-IQ; Sanjay Kaniyar 10/18/2023

What do carriers need to know to improve the technology experience of agents?

Summary

One of the main challenges within the industry is our continued battle with legacy platforms. Carriers struggle to allocate the appropriate amount of time, money, and resources to platform modernization.

In partnership between LIMRA and LOMA, McKinsey & Company, and NAIFA, this survey provides best practices for modernization and visibility to carriers to help them improve the experience of their agents.

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Meet the Project Director

Kartik Sakthivel, Ph.D., MS-IT/MS-CS, MBA, PGC-IQ

As chief information officer for LIMRA and LOMA, Kartik Sakthivel is responsible for developing the information technology strategic direction for the enterprise. In this capacity, he directs and manages computing and information technology policies, programs and schedules for business and enterprise systems, and manages information services to meet LIMRA and LOMA’s corporate goals and objectives.

An industry thought leader, he champions the use of technology to improve the revenue, profitability, and efficiency of the organization. Joining LIMRA and LOMA in 2017, Sakthivel has broad industry experience, most recently as director of technology at Liberty Mutual Insurance.

He holds a doctorate in Computer and Information Sciences with a focus on AI and Information Quality from University of Arkansas at Little Rock, and a Master of Science in Computer Information Systems/Information Technology, as well as a Master of Business Administration from Southern New Hampshire University.

Vice President & Chief Information Officer and Regional Chief Executive Officer – Asia West
LIMRA and LOMA
ksakthivel@limra.com


For more information, please contact ksakthivel@limra.com.

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