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Employee Engagement in a Post-Pandemic World: Looking to Employers and Carriers for Benefits Information

Ron Neyer, M.B.A., AIRC, CLU, ChFC 6/9/2021

When looking for information related to their workplace benefits, do employees prefer contacting carriers directly, or working through their employers?

Summary

For general benefits information, employees favor working with a human resources (or other) representative at their workplace. As the complexity of their question or need grows, they increasingly prefer consulting directly with the carrier. With customer inquiries originating on multiple fronts, carriers must ensure a consistent employee experience is delivered.

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Meet the Project Director

Ron Neyer, M.B.A., AIRC, CLU, ChFC

Neyer’s area of expertise is monitoring and communicating trends in workplace insurance distribution. He manages benchmarking and carrier practice studies, as well as research projects focusing on employers, employees, and brokers/advisors. Neyer is a frequent author and presenter for industry publications and events, where he shares research-based insights. He manages LIMRA’s Account Management and Workplace Benefits Competitive Intelligence Study Groups and has served on committees for both the Voluntary Employee Benefit Board and the Voluntary Benefits Forum. He joined LIMRA in 1998 and received his bachelor’s degree and M.B.A. from the University of Connecticut.

Associate Research Director, Workplace Benefits Research
LIMRA and LOMA
Rneyer@limra.com


For more information, please contact Rneyer@limra.com.

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