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2023 Digital Transformation in Workplace Benefits

Kimberly A. Landry 4/4/2024

How are U.S. workplace benefits carriers investing in digital transformation?

Summary

Digital transformation is reshaping the workplace benefits industry. To learn about carriers’ technology investments in support of their non-medical business lines, LIMRA surveyed 32 U.S. carriers in October and November 2023. This is an update to a study conducted in late 2020.

Topics include:

  • Overall digital strategies
  • Working with technology platforms
  • APIs
  • Internal systems
  • Data and analytics
  • Artificial intelligence
  • Digital customer experience

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Meet the Project Director

Kimberly A. Landry
Kim conducts quantitative and qualitative research on hot topics within the employee benefits industry, with a specific focus on employer and employee perspectives. She is also responsible for LIMRA’s worksite and supplemental health research programs. She is a frequent speaker at industry conferences and events. Kim joined LIMRA in 2008. She received her bachelor's degree from Wesleyan University and her master's degree from the University of Hartford.

Associate Research Director, Workplace Benefits Research
LIMRA and LOMA
klandry@limra.com


For more information, please contact klandry@limra.com.

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