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How has consumer sentiment and confidence in the financial services industry changed during the pandemic?

Summary

It’s becoming increasingly evident that what we’re capturing in our research is not a single narrative, but the tale of two Americas. The increasing role one’s political ideology has on our country’s collective opinion is evident.

  • How have consumers’ concerns about COVID-19 and the economy changed since the onset of the pandemic?
  • What impacts is the recession having on their personal finances?
  • How stressed are they today?
  • How much confidence do they have in the financial services industry?
  • Is our industry satisfying customers during this time?

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