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Coronavirus (COVID-19)

At LL Global our purpose is to advance the financial services industry by empowering our members with knowledge, insights, connections, and solutions.

In the midst of the coronavirus pandemic it’s even more critical that we share information and resources with our members and others who might find it helpful. You will find actionable information about:

  • COVID-19 related research
  • Articles on how the industry is impacted
  • On-demand webinars
  • Sources for other coronavirus-related information

COVID-19: Consumer/Advisor Research

COVID-19: Industry-Related Research

COVID-19: Operational-Related Research

Company Practices

As things are rapidly evolving due to COVID-19, LL Global (LIMRA, LOMA, SRI) is meeting frequently with industry c-suite leaders across Finance, Legal, Investments, Compliance, Operations, IT, Marketing, Distribution, Actuary and Risk. Below are the themes and takeaways from these discussions. We will continue to share their insights with you over the coming weeks.


Most companies are extending grace periods, with some following state guidelines and others allowing extensions regardless of whether it is required or encouraged by a particular state. Companies are still working though the logistics of handling premium payment extensions, particularly for products with guarantees. Many companies are addressing payment arrangements on a case-by-case basis and are not waiving payment obligations.


For additional information on consumers and COVID-19 click here.


While companies have relaxed face-to-face meeting requirements, they are reminding advisors to use compliance bulletins and expectations around the use of approved tools and proper communications.  Companies are also interested in providing tools to help advisors adapt the digital selling environment.

For additional information on advisors and COVID-19 click here.

Financial Risk and Operations

Companies are carefully monitoring assumptions around morbidity and mortality resulting from COVID-19. Ten to 20 percent of those diagnosed with COVID-19 will require hospitalization and of those, 10-12 percent will die. While death rates are highest among the elderly and those with pre-existing conditions, companies are also watching to see if mortality demographics shift. This is important because if younger mortality goes up, it will have a bigger impact on insurers’ business.

For more information on mortality modeling click here.


A cultural shift has occurred within companies and the crisis is bringing teams together. Leadership is rethinking strategies, revisiting cybersecurity plans, and asking questions about physical locations. There is an increase in cybersecurity risk with employees working from home due to exposed data and assets. Remote patching and system maintenance has been challenging, but digital and data asset protection is immutable.


Some insurers are challenged to comply with the SEC Best Interest Regulation by June. Many insurers have been providing their advisors with required training in person, but now must move to remote learning. Remote training is not ideal but companies are making it work under the circumstances.

Related On-Demand Webinars

Additional LL Global Resources

Low Interest Rate Task Force

LL Global is doing a lot of work with ACLI and Oliver Wyman on helping our industry address the low interest rate environment. More than 100 executives (from 30 companies) are working together on advocacy concerns and company best practices. The group launched a new microsite where members can go to find updates including advocacy plans, meeting notes and company surveys.

Industry Strong Resources

Resources to keep you informed and connected to the industry.

Other COVID-19 Related Industry Resources

ACLI COVID-19 Updates

ACLI #MeetingTheMoment campaign
Life insurers are stepping up to help to their communities by supporting food banks and other relief efforts. The American Council of Life Insurers has launched a campaign – Meeting the Moment – that captures the good work life insurers are doing throughout the U.S.

Broadridge Financial Solutions COVID-19 Resources
Whether customer communications,  proxy and regulatory communications, or securities processing and managed services, Broadridge is Ready to Help fellow members of LIMRA and firms across the globe through these unsettling times.

Convergent Retirement Plan Solutions Coronavirus Retirement Resources

EY: COVID-19 U.S. insurance industry and response (PDF)

Faegre Drinker Coronavirus (COVID-19) Resource Center

IBM Digital Insurance Solutions Elevate Policyholder Experience

IBM Insurers address COVID-19 While Transforming for a Post-Pandemic Future

IRI COVID-19 Resources

Life Happens Pro Virtual Success Toolkit: Best Practices for  a Changing World

Milliman White Paper: Impact on COVID-19 on life insurance mortality and underwriting (PDF)

NAIC Coronavirus Resource Center

NMG DC Advisors Response to Market Volatility & COVID-19: Wave 3 (PDF)

NMG  DC Advisor Response to Market Volatility & COVID-19: Wave 2 (PDF)

NMG DC Advisor Response to Market Volatility (PDF)

NTT DATA - Life and Annuity Insurers Shift Their Digital Transformation Into High Gear

Oliver Wyman Compliance an COVID-19: Moving to a New Normal (PDF)

PartnerRe Coronavirus Insights: COVID-19 CMO Update and Overview

PwC COVID-19 and the Insurance Industry
PwC addresses six key areas of focus: crisis management and response, workforce, operations and supply chain, finance and liquidity, tax and trade, and strategy and brand.

Retirement Leadership Forum: Participant Activity Changes with COVID-19 (PDF)

RGA COVID-19 Knowledge Center

Society of Actuaries Coronavirus (COVID-19) Resource Center

The Wagner Law Group COVID-19 Resource Center

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