Jennifer L. Douglas; Norah Denley 10/15/2020
How has consumer sentiment and confidence in the financial services industry changed during the pandemic?
Americans’ concerns about COVID-19 and the U.S. economy persist in early October. Nearly 3 in 5 adults report being “very” or “extremely” concerned about the virus; and half report this level of concern regarding the economy, while consumer sentiment surrounding current economic conditions improved.
Stay up-to-date on the latest coronavirus (COVID-19) trends and their impact on the financial services industry.
Jennifer leads LIMRA's consumer data strategy efforts, focused on integrating research and emerging technologies to generate deeper consumer insights. She also oversees the quarterly U.S. Consumer Sentiment study, LIMRA's tracking of consumer views on the economy and the financial services industry, and supports research initiatives across the organization. Throughout her career at LIMRA, Douglas has held roles in product research, strategic research, and research quality, bringing a broad perspective to her work.
Senior Research Director, Consumer Data Strategy
LIMRA and LOMA
jdouglas@limra.com