Skip to content

How Can We Help You? Employers' Service Expectations for Voluntary Benefits

Kimberly A. Landry 9/1/2020

What matters most to employers when it comes to voluntary benefit implementation, service, and claims?

Download Your Reports

Report File

How Can We Help You? Employers' Service Expectations for Voluntary Benefits

No part of any report may be reproduced or translated without written permission from LIMRA. Please contact Customer Service for further information.

Summary

Employers have high standards for the service they expect to receive from their voluntary benefit carriers. In December 2019 and January 2020, LIMRA surveyed 1,430 U.S. employers that offer voluntary benefits to learn more about their expectations for voluntary implementation, ongoing service, and claims. They revealed:

  • Current satisfaction with implementation, service, and claims experiences
  • The most important factors that lead to a successful plan implementation
  • Which ongoing service features they want most
  • The biggest problems they encounter with voluntary claims
  • Interest in claims integration

Related Research

U.S. Worksite/Voluntary Sales and In Force

Results are in! View the latest market stats on 100 percent-employee-paid products sold at the workplace.

Beyond the Spreadsheet: Which Benefit Features Really Matter to Employees?

Learn about employees' views of various product features for accident, critical illness, and life insurance benefits.

Impact of COVID-19 on Employers’ Approaches to Workplace Benefits

How is COVID-19 influencing employers’ plans for their insurance benefits programs?

Harnessing Growth and Seizing Opportunity: The Future of Workforce Benefits

LIMRA and EY partnered to explore how key stakeholders (employers, employees, benefit brokers, and benefit technology providers) are responding to the transformational changes impacting the workplace benefits marketplace.

2021 Insurance Barometer Study

The 2021 study period marks the 11th edition of the annual Insurance Barometer. Surveying American consumers during this difficult time provides critical insights for the industry on the impact that COVID-19 is having on financial attitudes and behaviors. (Technical Supplement added November, 2021.)

Meet the Project Director

Kimberly A. Landry
Kim conducts quantitative and qualitative research on hot topics within the employee benefits industry, with a specific focus on employer and employee perspectives. She is also responsible for LIMRA’s worksite and supplemental health research programs. She is a frequent speaker at industry conferences and events. Kim joined LIMRA in 2008. She received her bachelor's degree from Wesleyan University and her master's degree from the University of Hartford.

Assistant Research Director, Workplace Benefits Research
LIMRA
klandry@limra.com


For more information, please contact klandry@limra.com.

You May Also Like...

Group & Worksite Benefits Conference

Gain fresh ideas and insights to successfully address short-and long-term changes in the U.S.

LIMRA Data Exchange (LDEx) Standards

LDEx Benefits Enrollment Management Standard 1.12 enhancement allows carriers to receive full population eligibility for administering Leave Management (FML and PFL) and Employee Assistance Programs. This standard includes recently released API functionality allowing data to be shared in real-time (or near-time).

Custom Research

Research tailored to your individual business needs.