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How Can We Help You? Employers' Service Expectations for Voluntary Benefits

Kimberly A. Landry 9/1/2020

What matters most to employers when it comes to voluntary benefit implementation, service, and claims?

Summary

Employers have high standards for the service they expect to receive from their voluntary benefit carriers. In December 2019 and January 2020, LIMRA surveyed 1,430 U.S. employers that offer voluntary benefits to learn more about their expectations for voluntary implementation, ongoing service, and claims. They revealed:

  • Current satisfaction with implementation, service, and claims experiences
  • The most important factors that lead to a successful plan implementation
  • Which ongoing service features they want most
  • The biggest problems they encounter with voluntary claims
  • Interest in claims integration

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Meet the Project Director

Kimberly A. Landry
Kim conducts quantitative and qualitative research on hot topics within the employee benefits industry, with a specific focus on employer and employee perspectives. She is also responsible for LIMRA’s worksite and supplemental health research programs. She is a frequent speaker at industry conferences and events. Kim joined LIMRA in 2008. She received her bachelor's degree from Wesleyan University and her master's degree from the University of Hartford.

Associate Research Director, Workplace Benefits Research
LIMRA
klandry@limra.com


For more information, please contact klandry@limra.com.

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