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What do employers consider most important when selecting voluntary benefit carriers? Learn about their expectations for implementation, claims, service, and technology.

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Summary

This research is based on more than 1,400 private businesses with 10 or more employees that offer at least one optional/voluntary benefit to their workforce. The survey explores:

  • The influence of both general and specific considerations when selecting carriers
  • Satisfaction levels with voluntary benefit carriers' implementation, claims, and service execution
  • The most important implementation and service features, and areas of the claims process where carriers can improve  
  • Carrier-provided online tools: How prevalent are the various options? Are they used when offered? How do employers perceive their quality?

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For more information, please contact mlesch@limra.com.