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What do employers consider most important when selecting voluntary benefit carriers? Learn about their expectations for implementation, claims, service, and technology.


This research is based on more than 1,400 private businesses with 10 or more employees that offer at least one optional/voluntary benefit to their workforce. The survey explores:

  • The influence of both general and specific considerations when selecting carriers
  • Satisfaction levels with voluntary benefit carriers' implementation, claims, and service execution
  • The most important implementation and service features, and areas of the claims process where carriers can improve  
  • Carrier-provided online tools: How prevalent are the various options? Are they used when offered? How do employers perceive their quality?

No part of any report may be reproduced or translated without written permission from LIMRA. Please contact Customer Service for further information.

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