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Employee Engagement in a Post-Pandemic World: Digital Delivery With a Human Touch

Mary Lesch, Ph.D.; Patrick T. Leary, MBA, LLIF 5/3/2021

Learn how to balance digital capabilities with the human touch desired by employees.

Summary

  1. How do employees engage with their benefits carriers?
  2. Are employees satisfied in these interactions?
  3. How would employees prefer to obtain benefits information or complete transactions?
  4. Do employees want to engage with their benefits carriers on a mobile platform?

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Meet the Project Director

Mary Lesch, Ph.D.
Lesch joined LIMRA in 2018. She is experienced in both quantitative and qualitative research methods and has a background in risk perception, behavior change, and technology acceptance. She has published in academic and professional journals and served on the editorial board of the Journal of Experimental Psychology: Applied. She received her master’s degree and Ph.D. in cognitive psychology from the University of Massachusetts-Amherst.

Research Methodology Director, Research Quality & Performance
LIMRA and LOMA
mlesch@limra.com


For more information, please contact mlesch@limra.com.

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