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The generative AI (GenAI) wave has arrived in the financial services industry.

Summary

Learn about five key GenAI trends influencing the financial services industry:

  • Business stakeholders, working with centralized AI “factories” and centers of excellence (CoEs) will be the engines for AI delivery.
  • GenAI investment will expand from enabling and supporting existing functions to completely reimagining the entire insurance value chain.
  • GenAI will broaden the horizons of digital transformation.
  • New GenAI-driven products and services will start offering carriers go-to-market opportunities via nontraditional channels, outside the traditional benefits sales cycle.
  • Strengthening the foundations of sustainable, responsible AI use is increasingly important to all stakeholders.

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