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Digital Transformation in Canadian Workplace Benefits

Kimberly A. Landry 2/5/2025

How are Canadian workplace benefits carriers investing in digital transformation?

Summary

Digital advancements are transforming the Canadian group benefits industry. To learn about carriers’ technology investments in support of their workplace benefits business lines, LIMRA surveyed nine Canadian carriers in September through November 2024.

Topics include:

  • Overall digital strategies
  • Technology platforms
  • APIs
  • Internal systems
  • Data and analytics
  • Artificial intelligence
  • Digital customer experience

This summary report shares selected highlights from the overall survey results. Participating companies can obtain a copy of the full report, containing more detailed results, by contacting LIMRA.

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No part of any report may be reproduced or translated without written permission from LIMRA. Please contact Customer Service for further information.

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Meet the Project Director

Kimberly A. Landry
Kim conducts quantitative and qualitative research on hot topics within the employee benefits industry, with a specific focus on employer and employee perspectives. She is also responsible for LIMRA’s worksite and supplemental health research programs. She is a frequent speaker at industry conferences and events. Kim joined LIMRA in 2008. She received her bachelor's degree from Wesleyan University and her master's degree from the University of Hartford.

Research Director, Workplace Benefits Research
LIMRA and LOMA
klandry@limra.com


For more information, please contact klandry@limra.com.

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